Return of goods
Directive No. 4/2022 for the Return of Parts from Customers
in Mladá Boleslav on: 20th June 2022
ALSAP s.r.o. issues this directive no. 4/2022 for employees and customers for the return of goods back to the company ALSAP s.r.o. It is necessary to follow and adhere to the directive that minimizes losses, damage, and identification of goods returned to the company.
Customer: informs the seller about the return of goods due to:
- which were ordered incorrectly
- does not need the goods in the larger quantity he ordered
- was delivered damaged
- was delivered incorrectly (substitution)
Both parties, the customer and ALSAP s.r.o., will agree on the transportation method. Either use our transport (condition of delivery to the returning company) or send it by a shipping service. It is always necessary to follow the following instructions.
The goods are returned undamaged and in the same condition as they were delivered. The goods must not be marked with a marker or otherwise marked in a way that would lead to permanent damage.
- The goods are packaged in such a way as to prevent damage during transport.
- A completed document must be attached to the returned goods, where it is necessary to fill in essential information for material identification (a copy of the delivery note with the marked returnable items and their quantity can be added to the document).
Additional Internal Guidelines for ALSAP Ltd. Employees
- The driver will take over the material's documents during loading. The material cannot be accepted without them.
- Upon return delivery to the company, hand over everything necessary to the warehouse manager
- The warehouse employee performs an inspection
- Based on the completeness of the returned goods, the information is passed to the seller, who issues a credit note to the customer.
- The material is received into stock and stored based on the credit note.
Returned goods (understood as returns), we handle and process immediately with the same priority as receiving goods.
